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We are committed to provide you with quality products. In the case of any unsatisfactory item(s) being sent to you, we would be glad to do an exchange within 5 days of delivery. Please contact us at [email protected] with your order number, product code, name, snapshot of defected area and reason for return/exchange. We will then advice you on the procedure for your exchange.
Kindly note that the apparels are to be hand wash by itself if it comes with sequins, beads, pearls, tangling accessories as it may damage other apparels during the wash.
Measurements stated may vary 0.5"-1" as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
Quality and material issues are subjective and we do not promise 100% similarity of depicted items as the actual item. Please email us before purchase to reassure your doubts. Generally, our illustrated items are 85% similar to the actual item.
Refunds are not allowed for customers that dissatisfied with the items as quality expectation is individualize. (eg the item look slightly different with photos; material is thin; the material is not as good as imagine; etc) Customers are advised to purchase the items prior to understanding of inspired pieces. We are not responsible for any quality expectation issue and not providing any help to sell away service. We only provide replacement for defected goods or refund for out of stock items.
Kindly ensured to check on the actual item pictures in the website before proceed payment. We make every effort to display actual photos offered. However, cutting/material imagination is not being controlled by us. Customers need to be aware that, there will be risk of making purchase online by not knowing the cutting/material as customers did not manage to touch and inspect the item. Thus, even with actual photos and details given by us, customers are liable to make decision in purchasing the items.
Refund can be done only if (i) the items ordered are out of stock and payment has been made or (ii) the item(s) is having defect and we have no stock to replace for you. Please note that refund will only be made in the form of STORE CREDIT for future purchase and we will issue store credit which is equivalent to the original paid amount for customers who are eligible for that. No refund in CASH form will be provided by De Lace once order has been placed.
Customers are advised to make decision based on FLAT measurement given, which is clearly stated in the item description. Please take note that cutting may vary for each design with the same size label.
What is an unsatisfactory item?
- Item in the wrong color or size.
- Item with manufacturing defect.
- Wrong item that was not in order.
- The item is your responsibility until it is returned us. It must be returned to us in its original condition.
- The cost of returning the item to us is your responsibility.
- The item must be returned to us within 5 days of receipt.
- An item in a color or size cannot fit (too short, too long, too tight or too loose etc) that is not up to your expectation is not considered a ‘wrong item’. Material and quality issues are not considered defects and are subjective.
- A manufacturing defect does not include stray threads or removable dirt.
- If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange. (eg after washing the item or wearing the item and/or has obtained stains from elsewhere or damaged after washing with other apparels)
Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.
Postages incurred for sending the items with issues back to us with be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and sends back the items to us and we pay for the postage and send them the items to them after rectifying the issues.
All sale items are non exchangeable/refundable.
Items mailed back to us without prior confirmation with us will not be entertained.